TelecommunicationsExpert PoolProcess Automation
A process automation value partnership at a telecom operator
A major telecom operator set up a long-term “value partnership” model to optimize its CRM, BPM and enterprise automation strategies to global standards. An expert resource pool across a broad technology spectrum, led by its business process automation platform, provides an uninterrupted operational backbone for its transformation projects.
- 1/4The backlog is kept with the business: value, risk and dependency side by side.
- 2/4Deliver: two-week releases, each a measurable change in production.
- 3/4Measure: usage and impact data come back to the same team.
- 4/4Prioritise: what was learnt shapes the next sprint. The loop continues.
- 3 focus points
- Output, business applications and the right focus produced together
- Certified
- A team holding globally recognized certifications
- Uninterrupted
- A long-term, flexible, high-performance collaboration
Problem
- Need for skilled resources
- Flexible teams with deep technical competence in the platform ecosystem, able to adapt quickly.
- Process bottlenecks
- Identifying blockages in critical business processes and resolving them at the architecture level.
- Sound prioritization
- Agile feedback mechanisms to direct resources to the most effective targets.
Solution
- Certified expert pool
- Consultants holding globally recognized platform certifications; a flexible, dynamic team structure.
- End-to-end consulting
- Advisory at the level of process automation and business process technical architecture; platform and microservice development.
- Strategic prioritization
- Input into backlog prioritization; ecosystem work aligned with global partners.
Technical notes
- Certified architecture consulting on the business process automation platform
- Microservice development
- Backlog prioritization and technical debt management
Related services
What comes next
Easing the operational load with microservice architecture and event-driven process automation, and optimizing the customer experience with real-time decisions.
Let’s assess your project.
If you are planning a transformation of high scale and architectural demand, we draw up the risk map together in the first meeting.